Returns & Refunds

Introduction

This Returns & Refunds Policy ("Policy") explains how Bodybuilding Peptides, operated by Dynamo Group LLC. ("Bodybuilding Peptides," "we," "our," or "us"), handles returns, cancellations, and refunds for products and services offered through our platform (the "Platform" or "Services").

By using the Platform or purchasing products or services through Bodybuilding Peptides, you agree to this Policy and our Terms and Conditions. If you do not agree, please do not use the Services.

Unless expressly stated otherwise at the time of purchase, this Policy applies to all products and services offered through the Platform.

PLEASE READ THIS POLICY CAREFULLY. BECAUSE OF THE NATURE OF TELEHEALTH SERVICES AND PRESCRIPTION MEDICATIONS, MOST SALES ARE FINAL AND MOST ORDERS ARE NOT ELIGIBLE FOR RETURN OR REFUND.

Overview of Our Services

Bodybuilding Peptides is a patient management platform that works with independent physicians, practitioners, and third-party pharmacies. We do not manufacture, dispense, or control the formulation of medications prescribed through the Services.

Medications, when prescribed, are fulfilled and shipped by independent licensed compounding pharmacies and delivery carriers that are not owned, operated, or controlled by Dynamo Group LLC. Payment does not guarantee that a prescription will be written or dispensed.

Medical Consultations

If you receive a medical consultation or provider review through the Platform, medical consult fees are not subject to or eligible for a refund, regardless of whether a prescription is ultimately issued.

Eligibility for treatment is determined by an independently licensed healthcare provider. Not everyone is a candidate for treatment, and prescriptions are issued only when medically appropriate.

Prescription Products

Due to federal and state regulations governing prescription medications, we cannot accept returns of prescription products for reuse or resale. Once a prescription medication has been dispensed and shipped, all sales are final.

This includes, without limitation:

• Prescription peptides and related treatments;
• Compounded medications filled by a licensed pharmacy;
• Any product that has left the custody of the fulfilling pharmacy and entered shipment or delivery.

We are also unable to offer refunds based on:

• Changes of mind after an order has been placed, processed, or shipped;
• Dissatisfaction with results or individual outcomes;
• Side effects, intolerances, or deciding to discontinue treatment;
• Refusal of delivery, failure to accept a package, or providing an incorrect shipping address;
• Delays, interruptions, loss, or performance issues caused by third-party pharmacies or shipping providers.

Order Cancellation

You may request cancellation of an order before it has been processed, fulfilled, or shipped by contacting us at support@bbhealthplus.com or +1 866 236-8417.

Once an order has been accepted for fulfillment by a pharmacy, transferred for shipping, or otherwise progressed beyond the cancellation window, it cannot be canceled and is not eligible for a refund.

Subscription, refill, or recurring program charges, if applicable, are subject to the same final-sale rules once fulfillment has begun. To stop future refills or recurring charges, contact customer support before your next billing or fulfillment cycle.

Damaged, Defective, or Incorrect Orders

Although returns of prescription medications are generally not permitted, we want to help if something goes wrong in transit or fulfillment. Please contact us promptly if:

• Your package arrived visibly damaged;
• The product appears defective or compromised upon delivery;
• You received the wrong product or an incorrect quantity;
• Your order is confirmed shipped but never delivered, and tracking indicates loss or failure of delivery.

To review these issues, we may request:

• Your order number and account email;
• Photos of the package, labels, and product;
• A description of the issue and the date you received (or expected) the order.

If we confirm that an order was damaged, defective, incorrect, or lost in transit through no fault of yours, we may, at our sole discretion, arrange a replacement or issue a refund or store credit. Any such relief is decided case by case and does not change our general no-returns policy for prescription products.

Please report damaged, defective, incorrect, or missing orders within 7 days of the delivery date shown by the carrier (or the expected delivery date if the package is marked delivered but not received). Requests made after that window may be denied.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout unless we agree with you to issue store credit instead. Approved refunds are typically processed within 5–10 business days of approval; depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

If you believe a charge is incorrect or unauthorized, please contact us at support@bbhealthplus.com before initiating a chargeback or payment dispute with your bank or card issuer, so we can review and resolve the issue with you directly.

Shipping and Delivery

Dynamo Group LLC. does not guarantee delivery timelines and is not responsible for delays, interruptions, loss, or performance issues caused by third-party pharmacies or shipping providers.

You are responsible for providing a complete and accurate shipping address and for ensuring that someone is available to receive temperature-sensitive or signature-required packages when applicable. Reships requested because of an incorrect address you provided, a refused package, or failure to retrieve a package from the carrier may require payment of additional shipping or product fees.

How to Contact Us About an Order

For questions about returns, refunds, cancellations, or order issues, contact:

Please include your full name, order number, and a clear description of your request so we can assist you as quickly as possible.

Changes to This Policy

We reserve the right to update this Policy at any time. The effective date at the top of this page will be revised when changes are made. Your continued use of the Platform after updates are posted constitutes your acknowledgment of the revised Policy.

Related Policies

For additional information about your use of the Platform and how we handle your information, please review our Terms and Conditions and Privacy Policy.

Any dispute arising out of or relating to this Policy is subject to the governing law, dispute resolution, and arbitration provisions of our Terms and Conditions.

Bodybuilding Peptides is a patient management platform that works with independent physicians and practitioners. Bodybuilding Peptides does not directly provide medical or pharmacy services, and payment does not guarantee the writing or dispensing of a prescription. Medical services are provided via independent providers. The information on this website is for informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.